xbajje Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, withdrawing funds, claiming bonuses, cricket betting rules, and staying safe on xbajje in Bangladesh.
This FAQ page covers the most common questions from xbajje players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond. Whether you are setting up your first account, making a deposit via bKash or Nagad, chasing a BPL cricket win, or exploring our slot and live casino games, you will find clear, direct answers below. If your question is not listed here, our support team is always reachable at [email protected].
Account & Registration
Quick, Secure Sign-Up
Creating an xbajje account takes under two minutes. You need a valid mobile number, email address, and proof that you are at least 21 years old. KYC verification unlocks full deposit and withdrawal access.
To create an xbajje account, visit the xbajje Login page and click the registration option, then fill in your username, email address, mobile number, and password. You must be at least 21 years old to register. Once you submit your details, a verification link or OTP is sent to your registered mobile number. Confirm it to activate your account and start playing.
xbajje requires a government-issued photo ID — your Bangladesh National ID card, passport, or driving licence — plus proof of address dated within the last three months (such as a utility bill or bank statement). You may also need to provide a selfie holding your ID, and a screenshot confirming ownership of your payment method (bKash, Nagad, or bank account). KYC is typically completed within 24–48 hours.
The minimum age to register and play on xbajje is 21 years old. This applies to all players across Bangladesh without exception. xbajje verifies age during the KYC process using government-issued identification. Any account found to be held by a person under 21 is suspended immediately and all associated winnings are voided.
To reset your xbajje password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. A password reset link or OTP will be sent to you. Follow the instructions to set a new password. If you do not receive the reset email within a few minutes, check your spam folder or contact [email protected].
Yes, you can update your registered mobile number or email address on xbajje by contacting [email protected] with the subject line 'Account Detail Update'. For security reasons, you will need to verify your identity by providing a copy of your National ID and confirming ownership of the original contact details before any changes are applied.
To permanently close your xbajje account, email [email protected] with the subject line 'Account Closure Request' along with your registered username and a copy of your ID for verification. Any remaining balance will be paid out to your verified payment method before the account is closed. Note that permanent closure is different from self-exclusion — if problem gambling is a concern, self-exclusion may be a more appropriate step.
Deposits & Withdrawals
bKash
Nagad
Rocket
Upay
Dutch-Bangla Bank
BRAC Bank
Islami Bank
Sonali Bank
To deposit via bKash on xbajje, go to the Deposit section in your account, select bKash as your payment method, and enter the amount you wish to deposit. You will be shown the xbajje bKash merchant number — send the exact amount from your bKash app using the 'Send Money' or 'Payment' option and include your xbajje username in the reference. Deposits via bKash are credited within a few minutes of confirmation.
Yes, xbajje supports deposits via Nagad and Rocket in addition to bKash. The deposit process is the same for all three: select your preferred mobile financial service in the Deposit section, follow the on-screen instructions to send the exact amount to the provided xbajje merchant number, and include your username as the reference. Nagad and Rocket deposits are typically processed and credited within minutes.
The minimum deposit amount on xbajje is ৳200 BDT for mobile financial services including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, or Sonali Bank, the minimum deposit is ৳500 BDT. There is no maximum deposit limit, though large deposits may require additional verification under xbajje's AML policy.
xbajje processes withdrawals to bKash, Nagad, and Rocket within 1–3 business hours for verified accounts during Bangladesh Standard Time (BST, UTC+6) business hours. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank typically take 1–3 business days depending on your bank's processing times. Withdrawals submitted outside of business hours are processed on the next working day.
The minimum withdrawal amount on xbajje is ৳500 BDT for all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers. Withdrawals below this threshold cannot be processed. There is no processing fee charged by xbajje on standard withdrawals, though your bank or mobile financial service provider may apply their own transaction charges.
Withdrawal delays on xbajje are most commonly caused by incomplete KYC verification, an unmet wagering requirement on an active bonus, a mismatch between your account name and your payment method name, or a withdrawal submitted outside of business hours. If your withdrawal has been pending for more than 24 hours after meeting all requirements, contact [email protected] with your transaction reference number.
Tip: Always use the same payment method for deposits and withdrawals on xbajje. Withdrawing to a different bKash or bank account than the one used to deposit may trigger an additional identity verification step.
Games & Gameplay
Cricket, Slots, Live Casino & More
xbajje covers BPL and IPL cricket betting, a full slot library from Pragmatic Play and NetEnt, live dealer tables by Evolution Gaming and Ezugi, crash games from Spribe, and video poker including Jacks or Better.
Cricket betting on xbajje lets you place wagers on live and pre-match cricket events including BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, Test matches, and One-Day Internationals featuring the Bangladesh Tigers. You can bet on match winners, top run-scorers, total runs, wicket outcomes, and more. Odds update in real time during live matches. Simply navigate to the Cricket section, choose a market, enter your stake in BDT, and confirm your bet.
xbajje offers a wide range of online slot games from globally recognised studios including Pragmatic Play, NetEnt, and Microgaming. Titles span classic three-reel slots, five-reel video slots with bonus rounds, progressive jackpot slots, and feature-rich games like Fortune Ox. You can browse the full catalogue in the Slots section. All slot games on xbajje are certified for fair play by the respective game studios.
Yes, xbajje is designed as a fully mobile-optimised platform. All games — including live casino tables, cricket betting, slots, crash games, and video poker — are playable directly through your mobile browser on Android or iOS without any app download required. The site adapts to your screen size automatically. A stable internet connection (4G or Wi-Fi) is recommended for the best experience, especially for live dealer games.
The RTP on xbajje slot games varies by title and is set by the game studio, not by xbajje. Most Pragmatic Play and NetEnt slots featured on xbajje have RTPs in the range of 95%–97%, meaning the game returns that percentage of all wagered amounts to players over millions of spins. RTP information for individual games is typically available in the game's paytable or information panel.
When betting on BPL matches on xbajje, standard cricket betting rules apply. Bets are settled on the official match result declared by the relevant governing body. In the event of a match being abandoned or reduced in overs due to weather, bets are settled according to the Duckworth-Lewis-Stern (DLS) method result if an official result is declared, or voided and refunded if no result is possible. Live bets are locked during interruptions and resume when play restarts.
Bonuses & Promotions
Welcome Bonus ৳20,000
Wagering Requirements
BPL Promotions
Eid Offers
Free Spins
The xbajje welcome bonus gives new players a 100% deposit match on their first deposit, up to ৳20,000 BDT. For example, depositing ৳5,000 BDT gives you ৳5,000 in bonus funds, bringing your total playing balance to ৳10,000. The bonus is automatically credited to your account once your qualifying deposit clears. A wagering requirement applies before bonus-derived winnings can be withdrawn — see the full Terms & Conditions for the current wagering multiplier.
A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount before any winnings derived from that bonus become withdrawable. For example, if xbajje's welcome bonus has a 30x wagering requirement and you receive ৳5,000 in bonus funds, you must place cumulative bets of ৳150,000 before withdrawing. Different game types may contribute at different rates — slots often contribute 100%, while table games may contribute less. Always check the bonus Terms & Conditions for full details.
Seasonal and event-based promotions on xbajje — such as Eid bonus offers, Pohela Boishakh specials, and BPL cricket promotions — are announced via on-site banners and email notifications to opted-in players. Most promotions require you to opt in by clicking a 'Claim' button in the Promotions section before making a qualifying deposit. Check the individual promotion page for the exact eligibility criteria, minimum deposit, and wagering requirements before participating.
Yes, xbajje bonuses have an expiry window during which you must complete the wagering requirement. The standard expiry period is 7 days from the date the bonus is credited to your account. If the wagering requirement is not met within that window, the bonus and any associated winnings are forfeited automatically. The expiry date for each active bonus is shown in your account's Bonus section.
Yes, xbajje periodically offers free spins on selected Pragmatic Play and NetEnt slot titles, as well as cashback promotions for active players who have experienced net losses over a qualifying period. Free spins winnings are typically subject to a wagering requirement before withdrawal. Cashback amounts are credited as bonus funds. Check the Promotions section of your xbajje account for current offers, eligibility thresholds, and terms.
Important: Bonus funds and real-money funds are tracked separately in your xbajje wallet. Real-money funds are always used first. Bonus funds become active only after your real-money balance reaches zero, and withdrawals can only be made from real-money portions of your balance once wagering is complete.
Safety & Responsible Gaming
Your Security Matters
xbajje uses TLS/SSL encryption, two-factor authentication, and AES-256 data storage to protect your account. Responsible gaming tools including deposit limits, loss limits, session timers, and self-exclusion are available to every player at no cost.
xbajje uses industry-standard TLS/SSL encryption on all connections to protect your personal data, payment details, and account information from interception. Sensitive data at rest — including KYC documents — is stored in AES-256 encrypted form. The platform also supports two-factor authentication (2FA) via SMS OTP and employs fraud-detection systems to protect against unauthorised access and multi-account abuse.
xbajje operates as an online entertainment platform accessible to adult players in Bangladesh who are aged 21 and above. Players are responsible for understanding and complying with the laws of their own jurisdiction before registering. xbajje does not make specific legal representations about the status of online gambling in Bangladesh and encourages players to seek independent advice if they have questions about local regulations.
To self-exclude from xbajje, email [email protected] with the subject line 'Self-Exclusion Request', including your registered username and the exclusion period you require (minimum 6 months, up to permanent lifetime exclusion). Self-exclusion requests are processed within 24 hours. During a self-exclusion, your account is suspended, all marketing is stopped, and login access is removed. Any balance at the time of exclusion is available for withdrawal.
xbajje offers daily, weekly, and monthly deposit limits and loss limits that you can set from your account settings panel. Limit decreases take effect immediately. Limit increases are subject to a 72-hour cooling-off period to prevent impulsive decisions. You can also enable session time reminders and a reality-check feature that shows how long you have been playing. These tools are available to all players at no cost and can be activated without contacting support.
xbajje never stores your bKash PIN, Nagad PIN, or bank account passwords — these are entered directly within your payment provider's secure interface. Payment transaction references and account numbers are stored encrypted and are only accessible to authorised xbajje compliance staff for the purpose of processing deposits, withdrawals, and fraud investigations. For full details on data handling, see the xbajje Privacy Policy.
21+ Only. xbajje is strictly an adults-only platform. If you or someone you know is experiencing difficulties related to gambling, please visit our Responsible Gaming page for tools, guidance, and support resources.
Still Have Questions?
Our support team is available to help with any question not covered above. Reach us by email and we will respond within 24 hours Bangladesh Standard Time. You can also explore our full game library or log in to your account directly.
Explore xbajje Casino Go to xbajje LoginContact xbajje Support
For account issues, withdrawal queries, responsible gaming requests, or any other matter, send us an email. Use a clear subject line — for example "Withdrawal Query", "KYC Verification", or "Bonus Question" — and include your registered username to help us respond faster.
[email protected]